End of Sale information
This post announces the End of Sale (EOS) of certain legacy HDX & SLICE® Analog Interface Modules. These modules are being discontinued due to component obsolescence and are unavailable for last time buy. If you or a customer require these capabilities, we recommend:
- A transition to the suggested alternative for each EOS product in the ‘Product Transition Information’ table below.
- Use of third-party gateways.
If it is not possible to make such a transition or if there is no alternative product listed, please reach out to REDCOM at firstname.lastname@example.org. You can also email us for a list of third-party gateways REDCOM has tested.
For new sales, our next-generation software and hardware products — REDCOM Sigma® and REDCOM Sigma® XRI — offer an exciting set of features including some of the functionality currently offered by our HDX & SLICE product line. We encourage our customers to contact REDCOM sales for assistance in determining the way forward based on current requirements.
REDCOM products are used in some of the harshest environments on earth by those at the sharpest end of the spear. In these situations, it is not always feasible to rip and replace at the speed of technology. This announcement does not affect our company policy of supporting every product ever sold. This decision will save these important parts for repairs and ensure our customers are able to use their existing equipment for years to come. Customers with active service contracts will continue to receive support from the REDCOM Customer Service Group on HDX and SLICE products using these parts. Customers without active service contracts will continue to receive support from the REDCOM Customer Service Group on an as-needed, pay-as-you-go basis.
The following REDCOM part numbers will be affected by this notification: