World-Class Customer Engineering & Support

REDCOM is dedicated to providing our worldwide customer base with the highest level of support services to ensure that REDCOM products maintain their peak availability and performance. With products installed in more than 50 countries across six continents, REDCOM’s customer engineering & support organization provides world-class services and support, leading the telecommunications industry in customer satisfaction.

Technical Support Help Line: 24/7 Expert Staff on Call

REDCOM products are world renowned for their exceptional reliability and are proven in the most challenging environments, requiring very little attention and service. On the rare occasion that service is required, however, our technical support staff is available 24 hours a day, seven days a week, and 365 days of the year.

REDCOM Support can be contacted at +1.585.924.6500 or by email at service@redcom.com, during normal business hours. If support is required after hours, weekends or holidays, please call the Emergency Service number at +1.585.262.3659. Normal business hours are 8:15 a.m. to 5:00 p.m. EST.

The REDCOM Technical Assistance Center is staffed with engineers and technicians that have extensive knowledge of REDCOM systems and networking in general. Our technical support experts ensure that REDCOM customers receive the excellent support they deserve. REDCOM’s Technical Support Help Line has the following offerings:

  • Technical Support Help Line during business hours under our Limited Warranty or Sigma® Support Plan
  • For items not covered under our Limited Warranty or Sigma® Support Plan, or after these plans expire, REDCOM offers a Technical Support Help Line on a fee basis
  • REDCOM offers on-site technical assistance on a time, expense, and material basis

Hardware Emergency Replacement Service

REDCOM provides hardware emergency replacement service during normal business hours (8:15 a.m. to 5:00 p.m. EST) Monday through Friday. REDCOM also provides an emergency service number for after hours which can be called for immediate service. All services will be provided as outlined in the individual repair and return statements. The number to call for emergency service outside normal business hours is: +1.585.262.3659.

Warranty

REDCOM provides a standard Limited Warranty on our hardware-based equipment. To help you maintain full coverage of REDCOM systems after the initial period, we also offer an additional Extended Warranty period. This comprehensive extended warranty with world-class customer support is designed to meet your precise needs.