REDCOM is dedicated to providing our worldwide customer base with the highest level of support services to ensure that REDCOM equipment maintains its peak availability and performance. With products installed in more than 50 countries across six continents, REDCOM’s customer support organization provides world-class services and support, leading the telecommunications industry in customer satisfaction. REDCOM provides to all customers a full range of service options, including technical support, training and installation support.
Wherever you are located around the world, REDCOM’s service experts are on call and will support you at your operational center.
I was very happy with everything. The install went awesome. REDCOM Customer Support is responsive, accurate, and knowledgeable. They quickly took care of any issues that came up and answered all of my questions. [The cutover] could not have gone better. After finishing the installation, REDCOM provided training the next day. Everything went so smoothly, we ended a day early which saved me time and money.
How it works
REDCOM systems are delivered pre-programmed, and are operational within seconds of power-up. All that is required is to make the connections and the REDCOM equipment provides service. Most REDCOM systems are installed by customer personnel. However, if requested we can provide on-site assistance as well.
When it comes to Operations, Administration and Maintenance (OA&M), REDCOM systems are designed for ease of use. In fact, of the thousands of REDCOM installations worldwide, not a single one has a REDCOM technician permanently on-site to maintain a system.
To inquire about REDCOM installation services, please contact REDCOM customer service for details.
REDCOM customer service was excellent – that sums it up. I could tell you about it all day long, but any way you look at it, I can sum it up in one word – excellent. They were responsive and professional. The installation went smoothly and REDCOM worked with me after the installation to make any changes. We were cut over and operating within a couple of weeks.