The top 10 reasons to choose REDCOM
At REDCOM, we do business differently than most other companies. Our culture, our people, and our technology gives us a unique competitive advantage in the communications space.
For 40 years, REDCOM has been designing and manufacturing technologically advanced communications solutions in Victor, NY, U.S.A. Our unique culture and business philosophy has enabled us to thrive in a highly competitive, ever-changing industry. While the company continues to evolve, the underdog mentality from our roots remains an integral part of our DNA and gives us a competitive edge to out-maneuver slower, more bureaucratic rivals.
Renowned for reliability
We connect the most important conversations in the world — be it a call between families in America’s heartland or a call between government agencies during a crisis. That’s why telecom service providers, governments, militaries, and enterprises continue to choose REDCOM. Some of our equipment is still going strong after multiple decades of service in some of the harshest and most unforgiving climates in the world. And we don’t leave those customers in the lurch – we still support everything we’ve ever sold.
REDCOM believes in connecting people, no matter where you are or what end device you’re using. That’s why we continue to make systems that can talk to just about everything. REDCOM bridges years of technological advancements, including landlines, VoIP phones, smartphones, radios, satellite phones, and even old magneto crank phones. REDCOM products have completed Interoperability (IO) and Cybersecurity (CS) certification by the United States armed forces via the Defense Information Systems Agency (DISA) after completion of ongoing certification testing by the Joint Interoperability Test Command (JITC).
World-class service & support
We offer comprehensive 24/7 customer support, professional services, and training courses to help our global customers plan, install, deploy, and maintain their REDCOM products. All of our service and support is based right here at our corporate headquarters in Victor, NY, and we never outsource support to a foreign call center. When you call REDCOM’s customer service, you bypass Tier 1 and go directly to Tier 2 support with no annoying phone tree to deal with. Our Tier 2 support technicians have in-depth knowledge of all REDCOM hardware and software. They’re the same people who install, set up, and fix our systems in the field, and they’re always here to help you.
At REDCOM, we believe in secure communications so much that it forms the cornerstone of our mission statement. We are trusted with the most secure communications in the world, often in places that we simply can’t talk about. Suffice it to say, when organizations need a proven solution to secure the most critical conversations, they turn to REDCOM.
Nimble engineering culture
What really sets REDCOM apart from every other company is our ability to not just listen to customer requirements but to respond with truly innovative solutions. If you need a custom feature developed, or need to talk to a REDCOM engineer, just ask. We’re highly flexible, and we love solving problems that other companies can’t — or won’t — tackle.
Built for extreme environments
REDCOM technology has been proven, time and again, in the most challenging environments on earth, from the searing heat of the Middle East to the extreme depths of the ocean. REDCOM solutions excel at the Tactical Edge. This is why the U.S. Marine Corps chose REDCOM for their Tactical Voice Switching Systems; the U.S. Air Force installed REDCOM systems in their Forward Operating Bases as part of TDC-ICAP; and the U.S. Army chose REDCOM for the WIN-T Warfighter’s Informational Network-Tactical.
We are a closely-held private company and are not beholden to investment bankers or shareholders. REDCOM has a diverse global customer base serving numerous government agencies, all branches of the armed forces, foreign militaries, service providers, enterprises, and first responders. Diversified product lines help ensure that marketplace and economic fluctuations or technological changes do not significantly impact our ability to provide solutions to our customers. This balance is the basis of our longevity and success.
Designed, engineered, and supported in the U.S.A.
All of REDCOM’s hardware switching platforms are proudly designed, developed, engineered, and supported at our state-of-the-art facility in the United States. Our product R&D is done in-house at our Victor, NY headquarters as well. We don’t outsource our core development, which gives us greater control over our supply chain and product reliability, which ultimately allows us to respond much quicker to customer demands.
On-site manufacturing in the U.S.A.
REDCOM’s manufacturing business unit — REDCOM EMS — is located in the same building as our main offices, giving us complete control over sourcing, production, and quality control. In addition to producing our own hardware products, REDCOM EMS enables us to offer custom PCB manufacturing and complete product build to OEMs. REDCOM EMS follows a stringent quality management system, and is up-to-date with the latest ISO 9001:2015 certification