World-Class Customer Support

REDCOM is dedicated to providing our worldwide customer base with the highest level of support services to ensure that REDCOM equipment maintains its peak availability and performance. With products installed in more than 50 countries across six continents, REDCOM’s customer support organization provides world-class services and support, leading the telecommunications industry in customer satisfaction.

Technical Support Help Line: 24/7 Expert Staff on Call

24-7-icon.jpgREDCOM switching equipment is world renowned for its exceptional reliability and is proven in the most challenging environments, requiring very little attention and service. On the rare occasion that service is required, however, our technical support staff is available 24 hours a day, seven days a week, and 365 days of the year.

REDCOM Support can be contacted at +1.585.924.6500 or by email at service@redcom.com. If support is required after hours, weekends or holidays, please call the Emergency Service number at +1.585.262.3659.

The REDCOM Technical Assistance Center is staffed with engineers and technicians that have extensive knowledge of REDCOM systems and networking in general. Our technical support experts ensure that REDCOM customers receive the excellent support they deserve. REDCOM’s Technical Support Help Line has the following offerings:

  • Technical Support Help Line during business hours under our Limited Warranty
  • For items not covered under our Limited Warranty, or after expiration of our Limited Warranty, REDCOM offers a Technical Support Help Line on a fee basis
  • REDCOM offers on-site technical assistance on a time, expense, and material basis

Emergency Replacement Service

REDCOM provides emergency replacement service during normal business hours (8:15 a.m. to 5:00 p.m. EST) Monday through Friday. REDCOM also provides an emergency service number for after hours which can be called for immediate service. All services will be provided as outlined in the individual repair and return statements. The number to call for emergency service outside normal business hours is: +1.585.262.3659.

2year-warranty.jpg

Warranty

REDCOM provides a standard 12-month Limited Warranty on our equipment. To help you maintain full coverage of REDCOM systems after the initial year, we also offer an additional Extended Warranty period of up to two years. This comprehensive 24-month extended warranty with world-class customer support is designed to meet your precise needs.


The REDCOM Advantage

Easy Installation

REDCOM systems are delivered pre-programmed, and are operational within seconds of power-up. All that is required is to make the connections and the REDCOM equipment provides service. Most REDCOM systems are installed by customer personnel. In some cases, if requested, REDCOM does provide on-site assistance.

When it comes to Operations, Administration and Maintenance (OA&M), REDCOM systems are designed for ease of use. Simple, command-line administration is easily accomplished.

No Mandatory Maintenance

REDCOM systems have no mandatory maintenance schedule. If something breaks, replace it. All boards can be replaced “hot.” There is no need to power down the system, turn off programs, or disable any services. All that is required is to simply remove the suspect board and replace it with a like unit from the spares pool.

Since there is no mandatory maintenance schedule, there is no required maintenance contract. This results in thousands of dollars in savings each year to each of our customers. Rather than a mandatory maintenance contract, we offer pay-as-you-use-it technical services and repairs. Maintenance agreements can be offered upon request. Contact us to customize one for you.

 
^ Back to Top