Shannon is responsible for setting direction and driving major strategic and product initiatives targeted at the service provider market.
With over 20 years of experience in software development and management in a variety of fields, Shannon’s career started to center on the telecommunications market in 1999 when she joined Performance Technologies, Inc. While there, she played a vital role in working with customers to rapidly develop and deliver products and applications into the traditional switched networks.
More recent experience with SIP-based products and technology led Shannon to realize that the next generation network (VoIP/VoLTE/IMS) needed to meet demand far more rapidly than ever before. With this in sight, Shannon started her own company IMSWorkX in 2012, and joined the REDCOM team when her company was acquired by REDCOM in December 2018. A driven and solution-oriented leader, Shannon excels at solving complex problems within the network in creative ways. She doesn’t tie herself to traditional tools and uses her knowledge and experience to think outside the box.
Shannon holds a Bachelor’s degree from Clarkson University, a Master’s degree from the Rochester Institute of Technology, and is a veteran of the U.S. Air Force. In her spare time, Shannon enjoys watching NASCAR races and travelling around the country with her husband in their motor home.