Service Providers

Service Providers can now block robocalls

June 10, 2019

On the robocall front, a new FCC decision allows service providers to block unwanted robocalls before they ever reach consumers devices. Some carriers already offer robocall blocking for users to opt-into, but this ruling now allows for the blocking to be turned on by default. Rather than having to opt-into protection, users would only need to opt-out if they did not want protection from robocalls.

Although providers are now empowered to block these incoming nuisance calls, they are not required. Overall, this is very welcome news for consumers who have become inundated with fraudulent calls recently.

From the FCC:

“The Commission approved a Declaratory Ruling to affirm that voice service providers may, as the default, block unwanted calls based on reasonable call analytics, as long as their customers are informed and have the opportunity to opt out of the blocking.

The ruling also clarifies that providers may offer their customers the choice to opt-in to tools that block calls from any number that does not appear on a customer’s contact list or other “white lists.” This option would allow consumers to decide directly whose calls they are willing to receive. Consumer white lists could be based on the customer’s own contact list, updated automatically as consumers add and remove contacts from their smartphones.”

This most recent announcement comes on the heels of the TRACED Act which was passed by the U.S. Senate in May 2019. TRACED aims to drive service providers to implement call screening software such as STIR/SHAKEN, which is incorporated in REDCOM’s Personalized Call Screening. This call screening software is what will be used to help service providers identify and filter unwanted calls.

Read more about the FCC’s decision on The Verge.