A Carrier-Class 4/5 Softswitch & Gateway

REDCOM’s IMS-compatible HDX is a fully integrated softswitch and media gateway platform that delivers interoperable communications to service providers, ILECs/CLECs and private networks. As the most reliable Class 4/5 platform on the planet, the HDX is ideal for challenging operating environments and financial planners concerned with long-term costs.

 IP Softswitch

A low-risk transition to IP networks

HDX provides a high assurance migration solution that enables carriers to schedule a phased approach to VoIP implementation, risks, and financial exposure. Traffic, subscribers, and services are cut-over when it makes sense for your business, eliminating a high risk wholesale replacement. HDX facilitates a cost effective way to add packet voice (IP) to an existing TDM switching network, while allowing service providers to retain legacy equipment investments.

 Improve Efficiency

Improve network efficiency

Designed for geographic distribution throughout the Cloud, HDX enables carriers to keep the intelligent resources closer to the end user, and to share service resources for cost control and network resilience. Compatible with both legacy networks and the IMS network architecture, HDX drops into existing networks while providing a leap into the future, allowing carriers to select the most efficient and cost effective transport  routes. In fact, HDX makes the old centralized exchange model obsolete, replacing it with a truly distributed Cloud voice services architecture.

 Remote Access

Remote/access solutions

Sharpen your competitive edge with remote subscriber access via SIP, MGCP/NCS, GR-303, V5.2, or direct wired lines. Supporting both legacy TDM remotes and SIP-enabled Access Nodes with DSL, the HDX enables carriers to modernize the access network on a responsible schedule. REDCOM’s Intelligent Remote model preserves local communications during catastrophic network failures. Key services (e.g., fire, police, government) front-ended with the HDX can continue to operate even if the network core or significant transmission assets are compromised.


Increase revenue with Centrex

The HDX allows you to compete by adding new revenue streams through Centrex services for both analog and VoIP users. The Centrex solution is deployed on your network as a price-oriented alternative to traditional PABXs. Centrex enables carriers to expand their service offerings to businesses, eliminating costly PABXs.


Add functionality with new REDCOM apps

Enhance the functionality of your REDCOM HDX with the new Application Package Suite, a set of nine apps designed to boost productivity, reduce costs, and enhance the user experience.

Network administrators are provided with an easy-to-use interface for monitoring system health, setting up features, and adding lines and trunks. Admins also gain access to time-saving apps for scheduling tasks, generating reports, provisioning VoIP end instruments, and exporting billing records in the Bellcore AMA format. There are also a series of apps for viewing and controling conferences.

REDCOM’s End User web app is designed with your subscribers in mind, enabling your customers to control features and other settings that would normally require a call to the phone company. The web app allows customers to set up CLASS features, view call history logs, configure Single Number Services, set up incoming call rules and routing, and much more.

Click here to learn more about the Application Package Suite…


Call Screening and Privacy Features

Subscribers continue to be bombarded with annoying calls from telemarketers and autodialers (robocalls). REDCOM solves this problem with a package of valuable call screening and privacy features, including Anonymous Call Rejection, Selective Call Rejection, Selective Call Acceptance, and Telemarketer Do Not Disturb. By offering these services to your customers, you give them the ability to seamlessly block unsolicited phone calls. These features are integrated into the HDX, so there are no additional boxes or servers to buy and configure. Each of these features can be enabled or disabled by your customers. For details, download the datasheet.


Application development API

REDCOMs Application Programming Interface (API) enables OEMs and service providers to implement custom Apps for revenue enhancement and market differentiation. The HDX is the perfect platform for carrier-class prototyping and developing applications to drive new revenue sources.

 Secure Communications

Secure & encrypted communications

TRANSip, REDCOM’s VoIP technology suite, offers an additional layer of security for VoIP traffic with the ability to encrypt calls. Secure Real-Time Transport Protocol (SRTP) and Transport Layer Security (TLS) are available to encrypt the SIP call signaling and client authentication to ensure confidential communications.

 SIP trunking

SIP trunking made easy

SIP trunking is a cost-effective way for service providers to leverage their IP network to reduce costs. SIP trunks deliver a significant return on investment and TRANSip-equipped HDX softswitches have extensive SIP trunking capabilities to ensure that your switching resources fit your business model for current and future growth.

 Distributed Architecture

Distributed architecture

The HDX system architecture minimizes the risk of single point failures as it distributes resources system-wide and network-wide, using multiple points of direct access. Individual HDX systems can be distributed geographically throughout the Cloud, which increases network resilience and allows carriers to share resources and lower costs.