REDCOM switching equipment is exceptionally reliable and needs very little attention and service. But for those rare occasions when you need help, the REDCOM Technical Assistance Center is available. It is staffed with engineers and technicians with extensive knowledge of REDCOM systems. Our support experts ensure customers get the excellent support they deserve.

Phone:		+1.585.924.6500 regular business hours +1.585.262.3659 after hour emergencies
Fax:		+1.585.924.6585
E-mail:		service@redcom.com

Technical Support regular business hours: 8:15 AM to 5:00 PM Eastern Time.

Eastern Time is UTC/GMT -5 from the last Sunday of October until the first Sunday of April. Eastern Time is UTC/GMT -4 from the first Sunday of April until the last Sunday of October.

+1.585.262.3659 after hour emergencies (24 hours/day, 7 days/week)

Service Plans

• Technical Support Help Line during business hours under our Limited Warranty.
• For items not covered under our Limited Warranty, or after expiration of our Limited Warranty, REDCOM offers a Technical Support Help Line on an hourly basis. Purchase Orders and/or credit card purchases are supported. Call REDCOM Technical Assistance at +1.585.924.6500 for rates.
• REDCOM offers on-site technical assistance on a time, expense, and material basis. Call REDCOM Technical Assistance at +1.585.924.6500 for rates.