Returning material to REDCOM for repair

Before returning material to REDCOM for repair and return, whether covered by REDCOM's Limited Warranty, or for out-of-warranty repair and return, contact REDCOM for a Return Material Authorization (RMA) number. You may obtain an RMA number from a REDCOM technical support representative if they are helping you resolve a problem and discover a board needs to be repaired. If you have determined on your own a board needs to be returned for repair, call REDCOM at +1.585.924.6500 and ask for an RMA number. Or send your request by fax to +1.585.924.6585, or by e-mail to service@redcom.com. Be sure to include the part number and serial number for each item to be returned.

Registered users of the REDCOM Customer Support website at http://support.redcom.com can obtain return authorization online.

Return the material to REDCOM, freight prepaid, to:

REDCOM
201 Redcom Center
Victor, New York 14564 U.S.A.

Mark the outside of the package containing the returned material with the RMA number. Use a marker to clearly mark the RMA number on the package.

If you are returning material from a location outside of the United States of America, we may provide you with the address of a spares depot closer to you.