Scalable Operator Platform

Manage calls efficiently with REDCOM’s Scalable Operator Platform

• Powerful PC-based call management system that improves productivity
• Compatible with existing network infrastructure
• Easy to use, intuitive graphic interface
• Optional touch screen simplicity

Add feature-rich operator control to your public services
Your telecom network is the critical component of your business. To provide operators with a complete, user-friendly overview of your network services, REDCOM offers the Scalable Operator Platform—a GUI software package call management system that delivers extensive conferencing, call control and handling capabilities.

Working with any standard PC, the system creates a powerful attendant console that allows operators to place, accept, and intercept calls. Operators can also control held calls, active conferences, directory assistance requests, and call queue management.

User-friendly design. Optional touch screen simplicity
REDCOM enhances attendant productivity with the one-click convenience of Direct Station Selection (DSS)—a system of on-screen buttons that identify individuals or departments. DSS buttons can be graphically customized with images that speed identification and connection. The entire system is designed for ease of use with minimal training, providing simple and intuitive navigation and command screens that improve call response times.

Customizable to meet your needs
The Scalable Operator Platform supports multiple operators. Each operator can customize their screen layout and system of tabs, buttons or audio alerts, retrieving them as saved preferences when they log on to the system. Simple techniques allow users to create and arrange their own buttons or configure audio alerts for maximum efficiency.