Frequently Asked Questions (FAQs)

Where did the intelligence go?

In the traditional TDM world, the intelligence in any given network was located in the core of the network rather than the edges. Network elements were all intelligent units that would perform various jobs including digit translations, providing billing information and special services. The end terminals had a very simple task and required no or little intelligence.

In the IP world, the intelligence has shifted to the end terminals where applications reside. The main purpose of the network is basically to route traffic.

As the shift towards an all IP based architecture continues, REDCOM TRANSip converges both of these worlds and provides a greater total benefit than the simple sum of the two worlds.

How many timeslots are there per shelf?

In the SLICE 2100, there are 512 timeslots available. An HDX•C system can have up to 4,096 non-blocking timeslots with up to 512 per shelf.

How Many Timeslots can be assigned to the MSC Board?

The MSC board that is embedded within the SLICE 2100 takes 128 timeslots. The MSC board in the HDX•C can take up to 128 timeslots.

Usage of timeslots is critical for applications that require a TDM connection or special services (like announcements) from the HDX or SLICE 2100.

Contact REDCOM for assistance with system resources related questions including timeslot calculations. Call 1-585-924-7550 or e-mail sales@redcom.com.

Does the dial tone really mean dial tone?

In the traditional TDM world, a dial tone is provided by the Central Office to the end station to indicate that the end station is able to make a phone call. The dial tone is a confirmation of the availability of the network.

In the IP world, a dial tone can be provided by an IP phone that is simply powered up and not connected to the network. The dial tone does not necessarily mean that the network is ready. This can give a false impression to the user.

Ready to deploy VoIP in your network?

The task of deploying VoIP in your existing TDM/IP or just IP network may not be as easy a task as it sounds. There are various factors that need to be considered ranging from the support for the existing network elements to the firewalls to the Quality of Service requirements. There is no one-size-fits-all approach for this deployment.

For more than 30 years, REDCOM has provided customized solutions based on our customers' specific needs. Before deploying VoIP, we recommend you consult with the communications experts at REDCOM. Call 1-585-924-7550 or e-mail sales@redcom.com.

TRANSip is available in two platforms?

REDCOM's TRANSip technology is deployed in two different packages to meet our customer needs.

The HDX wtih TRANSip is a fully customizable switching system where users can benefit from a variety of boards that are deployed for signaling, trunking, lines and announcements. HDX also provides redundancy in the controller board for increased reliability. HDX is the preferred choice for mid to larger size applications.

The SLICE 2100 with TRANSip is a pre-configured 1 U high communication system that allows stacking up to 3 units. SLICE 2100 is an ideal size for small size business and tandem applications.

For more than 30 years, REDCOM has provided custom solutions based on customers' needs. Before deploying VoIP, we recommend talking to the communications experts at REDCOM. Call us at 1-585-924-7550 or e-mail sales@redcom.com.

Obtaining a Quote for TRANSip solutions?

In order to provide the best possible solutions for our customers, REDCOM systems are configured to meet your specific requirements. To address your needs properly, we need information about your application, including the number of trunks, lines, signaling types, etc.

As much information as you can share with us will assist our telecommunications experts to configure a solution that will meet your specific needs.

Feel free to contact us at 1-585-924-7550 or e-mail sales@redcom.com.

I need a REDCOM. Can you please send me a quote?

REDCOM has been in the telecommunications industry for nearly 30 years and provided customizable solutions for our customers. The high quality of our products raised the expectations in the industry.

We often receive requests that specify REDCOM as part of the communications solution due to our capability of delivering products on time that meets the demands. Although we appreciate your request for REDCOM, we will need further details to provide you a solution.

In order to provide the best possible solution for our customers, all of REDCOM systems are custom configured. To address your needs properly, we need detailed information about your application which may include number of trunks, lines, signaling types and as much information as possible.

We appreciate your interest in REDCOM products and will continue to deliver the needed solutions.

What should I do before deploying ClusterNet™ Technology?

REDCOM's ClusterNet allows a single point of administration and operations for separate switching systems. In order to benefit from ClusterNet, one should be aware of the following:

  • All of the equipment needs to have the same software version.
  • The Cluster feature must be turned on
  • There should be enough resources for voice path (either TDM trunks or MSC board)
  • The transmission delay between clusters needs to be considered

The REDCOM Customer Service Group is ready to help you with technical questions. They can be reached from 8am to 5pm EST at 1-585-924-7550 and by e-mail at service@redcom.com.

What are RFCs?

Specifications in the IP World are called RFCs. Technically, this stands for "Requests for Comment". RFCs go through a formal process of review, leading up to publication as a standard by the Internet Engineering Task Force (IETF). Interestingly, there are no "revisions" to RFCs. If a new RFC supercedes an old one, it is simply given a new RFC number.

There is no "requirement" that all equipment conform to all RFCs. Designers, manufacturers, and publishers of IP equipment and software pick and choose the RFCs they believe are relevant to their product and their customers. If they pick correctly, their equipment and/or software becomes compatible with other equipment in their market, and they succeed in the marketplace.

The elements forming TRANSip conform to relevant RFCs. Some of these RFCs are supported by all HDX and SLICE 2100 running V3 or higher software. Other RFCs are only supported if the HDX•C or SLICE 2100 is equipped with TRANSip.

Other organizations which publish specifications or standards which are used by the HDX, SLICE 2100, and TRANSip include the International Telecommunications Union (ITU), European Telecommunications Standards Institute (ETSI) and the American National Standards Institute (ANSI)

 
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