REDCOM Link Command System (LCS)

• Powerful PC-based call service platform improves productivity
• Easy to use, intuitive Graphical User Interface (GUI)
• Compatible with existing network infrastructure
• Extensive conference control features
• Includes embedded softphone

To provide operators with a complete, user-friendly overview of network services, REDCOM offers the REDCOM Link Command System (LCS) —a GUI call management system that delivers extensive conferencing, call control and handling capabilities. Operators can also control held calls, active conferences, directory assistance requests, and call queue management.

REDCOM LCS is a Java™-based software package that operates as an attendant console. The console operates on a protocol that runs over Ethernet between a REDCOM switch and a computer. Standard interfaces such as a monitor, mouse, keyboard, and phone are used with the LCS. Any standard phone,  speakerphone or headset can be attached for answering calls. A DTMF phone is also useful for allowing tones to be interjected into a call when necessary. An optional touchscreen is available.

GUI conference control

The LCS contains a complete graphical user interface for controlling and managing conferences. All of the conference control features are available in the “Individual Conference” window. Among the conferencing features are the ability to:

• Add a calling party to a conference
• Drop a party from a conference
• Mute/un-mute a party in a conference
• Visualize talking parties within a conference

Support for multiple operators

Each operator can customize their screen layout and system of tabs, buttons or audio alerts, retrieving them as saved preferences when they log on to the system. A simple system allows users to create and arrange their own buttons or configure audio alerts for maximum efficiency.

Custom screen layouts

The LCS has one main operating screen that contains the toolbar, the call information area, the call control area, and the Direct Station Select (DSS) tabs and button section. The layout of the console can be fully customized by the end user.

Direct Station Select (DSS)

REDCOM enhances operator productivity with the one-click convenience of DSS—a system of on-screen buttons that identify individuals or units. Each of these buttons corresponds to a directory number, similar to a speed dial button on a typical feature phone. Additionally, these buttons can show the station’s status (ringing, idle, etc.) if the button is associated with an internal station.

Creating Buttons

LCS users can easily create new buttons or edit existing buttons in the DSS area of the main window. DSS buttons can be graphically customized with images that speed identification and connection. The entire system is designed for ease of use with minimal training, providing simple and intuitive navigation and command screens that improve call response times.

Users can also enter directory information and define button options (such as labels and color settings).

Optional softphone functionality

The LCS softphone works as an additional station to perform some of the attendant console features and supports outgoing and incoming call handling. The softphone is compatible with any microphone and speakers on a PC, including headsets.

When this feature is enabled, the softphone starts when LCS is opened and stays up until the LCS application is closed or manually disconnected by the user. To make a SIP call, the LCS must register with a defined station in the REDCOM switch.  The LCS will see the softphone in either the Active, Null or Outgoing Call Proceeding state.

The REDCOM Link Command System Interface

LCS Specifications