To provide operators with a complete, user-friendly overview of network services, REDCOM offers the REDCOM Link Command System (LCS) —a GUI call management system that delivers extensive call control, handling, directory assistance requests, and call queue management.
REDCOM LCS is a Java™-based attendant console application. The console operates on a protocol that runs over Ethernet between a REDCOM switch and a computer. Any standard phone, speakerphone, headset or softphone can be attached for answering calls. A standard phone will interject DTMF tones into a call when necessary.
The LCS provides the operator with an interface for starting, monitoring and controlling conferences. Optional conference control features include:
All conference control features are available in the “Individual Conference” window.
Each operator can customize their screen layout and system of tabs, buttons or audio alerts, retrieving them as saved preferences when they log on to the system. A simple system allows users to create and arrange their own buttons or configure audio alerts for maximum efficiency.
The LCS main operating screen contains the toolbar, the call information area, the call control area, and the Direct Station Select (DSS) tabs and button section. The layout of the console can be fully customized by the end user, allowing each operator to have their own screen layout, system of tabs, buttons and audio alerts.
REDCOM enhances operator productivity with the one-click convenience of DSS—a system of on-screen buttons that identify individuals or units. Each of these buttons corresponds to a directory number, similar to a speed dial button on a typical feature phone. Additionally, these buttons can show the station’s status (ringing, idle, etc.) if the button is associated with an internal station.
LCS users can easily create new DSS buttons or edit existing buttons in the DSS area of the main window. DSS buttons can be graphically customized with images that speed identification and connection. The entire system is designed for ease of use with minimal training, providing simple and intuitive navigation and command screens that improve call response times.
The LCS softphone works as an additional station to perform some of the attendant console features and supports outgoing and incoming call handling. The softphone is compatible with any microphone and speakers on a PC, including headsets.
When this feature is enabled, the soft-phone starts when LCS is opened and stays up until the LCS application is closed or manually disconnected by the user.
Supported Call Functions