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  REDCOM > Placing an Order

Placing an order


To place an order for a system, or spares, you must obtain quotation from REDCOM headquarters. You then issue a purchase order, or else simply sign and return our quotation. To ensure our quotation meets your specific requirements, we ask you to outline your basic requirements by email to sales@redcom.com and we will contact you to confirm your requirements. If you would rather, send it to our fax +1.585.924.6585.

Payment Terms


Prepayment is always acceptable. Credit cards are accepted for some smaller sales. All other payment terms require advance approval by REDCOM. Advance approval may be requested by completing the credit application and returning it to REDCOM via fax or mail.

General Business Terms and Conditions


REDCOM Domestic Terms and Conditions of Sale apply to the United States of America and to Canada. REDCOM International Terms and Conditions of Sale apply everywhere else.

REDCOM's Sales Channels


REDCOM sells direct and through authorized value-added-resellers (VARs). VARs combine REDCOM equipment with other equipment to make integrated systems. VARs sell their integrated systems themselves. For additional information, please contact REDCOM by email at sales@redcom.com or call us at +1.585.924.6500.

  REDCOM Support:
Customer Service
Training
Placing an Order
Products Returns
Customer Service Login

Support Phone:
+1.585.924.6500
(business hours*)

+1.585.262.3659
(after hour emergencies, available 24/7)

Support Fax:
+1.585.924.6585

Support E-mail:
service@redcom.com

* Business Hours:
8:15 AM to 5:00 PM "Eastern Time". Eastern Time is UTC/GMT -5 from the last Sunday of October until the first Sunday of April. Eastern Time is UTC/GMT -4 from the first Sunday of April until the last Sunday of October.