Public Safety Communications

Public Safety Communications

Essential Voice Communications & Crisis Conferencing Solutions

The Problem

Emergency Response Organizations (EROs) have the difficult task of bringing order to chaos, managing the unmanageable, finding solutions where none exist, and, in general, working together to save lives and mitigate the impact of various types of man-made and natural disasters.

Of the many tools that ERO team members use in the performance of their duties, none is more important than their communication device. Although radios figure prominently for local Fire and Police, if the incident is of major proportions the involvement of personnel from utilities, city and county government, state and federal public safety agencies, and other organizations is often required. This means that cell phones and land lines are in the mix. It falls on the Incident Commander to manage this complex web of communications—and how well it is done makes a huge difference to the community, as measured in the extent of damage to property, the environment, local economies, and the families of all affected by the incident.

The need is for immediate improvement in how emergency responders and the wider circle of involved personnel communicate. There has been a lot of marketing aimed at convincing EROs that responder radios are the salvation to all communications needs (“Why can’t we all talk together?”). The reality is that there is not enough bandwidth to carry all the simultaneous conversations desired, and trunked radio systems that have been designed to pack more users onto networks have become so complicated that administration is difficult and expensive. Urgent communications are often delayed while computers try to locate all members of talk groups. Couple this complexity with the need to have tri-band radios to enable regional coverage due to RF propagation needs, and now a portable trunked radio costs in the neighborhood of $4,500. How are budget-strapped city and county government entities, much less volunteer organizations, going to equip hundreds of police, fire, EMS, sanitation and water department users with these radios and the simulcast infrastructure and maintenance needed to support them?

Many EROs have created mobile command posts which may consist of just radio repeater trailers, up to mega-dollar tractor trailer units with dispatcher positions, conference rooms, and even kitchenettes. Many even have SatCom links to their “home” infrastructure. While these units serve very well, they take time to set up, which makes them less useful  to the Incident Commander (IC) who needs near-instantaneous support managing the crisis-at-hand. The first 30 minutes of a fire or active shooter situation usually defines what the next several hours are going to be used for. During those first critical minutes, the IC needs a tool that connects him with all the human resources that are involved or will be involved — and they’re on cell phones, land lines, even VoIP phones.

REDCOM CrucialConect

The Solution: REDCOM CrucialConnect™

REDCOM has been supporting organizations that require mission-critical telecommunications solutions for over 35 years. In public telephone networks and specialized government networks — including thousands of deployable switches supporting military communications across the globe — our products have earned a reputation for reliability, interoperability, and flexibility second to none in the industry. With the addition of our CrucialConnect™ Crisis Conferencing Solution, optimized for use by EROs and the larger community of those making crisis management decisions, these products are ideal to fill the IC support gap and also bring increased efficiency to your organization’s daily work.

Additionally, because these products are fully integrated SIP and TDM call managers, they can be used to provide a secure strategic and/or tactical voice network overlay to any existing communications infrastructure, up to and, including a complete secure essential services network to any community or industry.

The products can be stand-alone, networked, or shared, and users can be dedicated on “this” system, utilizing the Internet (SIP), Public Switched Telephone Network (PSTN), cellular, Satcom, radio, Iridium, Inmarsat, or private networks.

Critical SIP networks can have a REDCOM dual-registration softphone homed to two different REDCOM call managers for maximum survivability. As REDCOM products are standards-based, any commercial SIP device can register to the system. Certificates for authentication are standard.

REDCOM systems are currently providing Secure Networks and Crisis Management support for critical government agencies managing crisis around the globe. Bring these products into your organization’s tool-kit for crisis mitigation and benefit your day-to-day operational efficiency as well.

Get more information

For more information on our communications solutions, please contact a REDCOM customer advocate at 585-924-6500 or click here to send us an email.