Careers

Careers @ REDCOM

REDCOM is Recruiting the Best People in Communications

We are a rare breed — an All American company, from design to manufacturing to sales. Our technology serves the most challenging environments on Earth. Are your skills up to the challenge?

REDCOM is an established equal opportunity employer (EOE) in Victor, New York, a suburb of Rochester, New York. REDCOM specializes in high-tech telecommunications switching system design and manufacture. We have many talented and dedicated engineers on staff. REDCOM’s employees have a wide cross-section of skills and education in engineering and non-engineering disciplines. Some of the areas for which we staff include:

  • Engineering – Electrical engineers, real time control software engineers, with C and/or Java experience, and IT software engineers. Telephony, IP, and network knowledge or educational specialization is highly desirable. While REDCOM provides a dynamic, structured environment to ensure high productivity, it also gives substantial freedom to engineers to use and build their skills and knowledge.
  • Sales – We sell direct, with our own direct sales staff and sales support staff. This includes technical requirements analysis, quotation, order entry, customer database customization, and customer technical support and training. Positions are staffed by salespersons, engineers and technicians. Education and experience requirements vary depending upon the position.
  • Manufacturing – REDCOM builds its own circuit boards and systems. REDCOM circuit boards use surface mount technologies. Positions include test engineering, manufacturing process design, board assembly/testing, system assembly/testing, as well as shipping and receiving. Education requirements vary, depending on job requirements. We cross-train our manufacturing employees, creating a flexible workforce able to meet changing demands, which greatly increases job diversity and satisfaction.
  • Facilities – We are proud of our office and manufacturing facilities. Maintenance and housekeeping activities are provided by our own facilities and grounds staff. They are an integral and valued part of our operation.
  • Administration – REDCOM administration staff handles purchasing, quality control, and a variety of other administrative activities. We have our own internal accounting staff for all necessary corporate activities. Dedicated IT servers equip them with the necessary tools, fully integrated with the rest of our corporate activities and systems. Education and experience requirements vary depending upon position.

Benefits

REDCOM offers a comprehensive benefits package. In addition to ten paid holidays, REDCOM employees enjoy three weeks of vacation time after only one year. We offer company paid life insurance, a 401(a) profit sharing plan, a 401(k) retirement savings plan, a tuition reimbursement plan, and a generous benefits plan including supplemental life insurance, medical insurance, dental insurance, and more.

State of the Art Facility

REDCOM’s workforce enjoys a comfortable, well maintained office and manufacturing facility. This 140,000 square foot facility is located on forty acres in suburban Victor, New York. Our manufacturing floor is built around a large, treed atrium. We have a health facility open to all employees, with two racquetball courts, exercise/workout equipment, saunas, and a large Jacuzzi. There is even an equipped radio shack for Ham radio operators. The grounds include walking paths through wooded areas.

Rochester and Upstate New York

Located near Rochester, New York, Victor is within driving distance of the Finger Lakes, Lake Ontario, Niagara Falls, the Adirondack Mountains, and the Catskill Mountains. These provide a wealth of year-round outdoor activities. Rochester also provides excellent access to advanced educational, medical, and cultural resources. For more information on Rochester and Upstate New York, see:

Hiring those who served

Throughout their careers Veterans have served and sacrificed for our nation while proving themselves to be determined and reliable team members and leaders. On behalf of everyone here at REDCOM, we want to take this opportunity to thank our Veterans for their service and dedication to our country.

Veterans make valuable and talented employees with the ingrained ability to perform and drive results in any environment. We are proud of the fact that Veterans make up 14% of our REDCOM family, and are an integral part of our success. We are always looking for Veterans to fill our open positions and become members of our ever-growing team.

Join us!

The combination of benefits, location, and work environment has proven highly desirable to REDCOM’s employees. The proof of this is in our turnover rate, which is substantially below industry and local norms. Isn’t it time you considered a career at REDCOM?

Current Job Openings

Join the Telecom Experts at REDCOM

System Integration & Test (Specialist or Engineer Level)

Essential Functions

  • Responsible for product validation and integration of various solutions, including system software and applications on various hardware platforms. Various telecom technologies utilized, including but not limited to VoIP, Digital Interfaces, and complex protocols.
  • Evaluate product reliability on prototypes in field trials and for final product releases.
  • Research and acquire relevant specifications and third party documentation pertaining to integration of related interfacing equipment.
  • Interface with customers and/or third party equipment vendors to coordinate systems integration efforts.
  • Develop, document, and implement product testing techniques in order to carry out test plans. Techniques may include, but are not limited to, regression testing to ensure previously validated features are not affected in new development, test script development and coding. ENGINEERING LEVEL – An Engineer will have the added responsibility for the development of test plans and procedures from a set of pre-defined system requirements.
  • Use a variety of test measurement equipment, analyzing equipment, and software applications to evaluate product performance.
  • Responsible for fault detection, analysis, isolation, and reporting. Then, work with software engineering team to resolve. Once resolved, validate the fix.
  • Ensure product and production goals are met from a design verification and production test perspective.

    Knowledge & Skills That Are Required to Fulfill The Essential Function

    • Knowledge (education and training):
        • Strong knowledge in a variety of network protocols and technologies (listed under Critical Skills) attained through the following:
          • Associate’s or higher in Information Technology, Computer Science, Software Programming/Engineering, Networking & System Administration, Web & Mobile Computing, Systems/Electrical/Electronics Engineering, or closely related degree

      OR

          • Attainment of the same level of advanced knowledge through a combination of intellectual instruction (e.g., Industry recognized IT or telecom-related certification OR related university or military program of study) and at least 4 years of directly related work experience.
    • Critical Skills:
        • IP/SIP routing and network security
        • Network protocol analysis tools, such as Wireshark
        • Hypervisor experience, such as VMware
        • Linux and Windows OS
        • Understanding of Web development and scripting languages
        • Ability to apply the aforementioned network protocols and technology experience in the performance of fault detection, analysis, isolation, and reporting.

      Other Duties

      • Work with software engineering in feature development as it applies to initial test results.
      • Assist other departments (Customer Service, Sales, Manufacturing, etc.) in product utilization, including configuration of system parameters, installation, or troubleshooting.

      Special Working Conditions

      • Some travel may be required (typically no more than 5%).
      • May require extended work hours to meet project or customer requirements.

      Physical Requirements

      • While performing the duties of this job, the employee may be required to, and for extended periods of time, stand, reach, hear, have visual acuity, and have manual dexterity (use of fingers for fine activities) due to the nature of the complex array of equipment and products.

              Manufacturing Process Operator

              Essential Functions

              • Perform a variety of tasks or operations in a multi-process electronics manufacturing environment following prescribed methods according to established safety, quality, and output requirements.
                  • Rotate through various process areas in performing these tasks and operations (i.e., assembly, soldering, programming, quality control, etc.)
              • Conduct process control tests and report variances to lead operator, technician, or supervisor
              • Checks current production orders/schedules to determine daily production requirements. Then, plans and assembles the required materials.
              • Make product/process runnability decisions and make process/equipment adjustments to maintain quality standards and to obtain optimal operating conditions.
              • Perform first level troubleshooting on equipment and processes
              • Maintain IPC-610, IPC-620, and J-STD Certifications.
              • Be available to work varying shifts and overtime.
              • Adhere to all safety requirements and procedures.
              • Responsible for final output quality of work performed.

              Knowledge & Skills That Are Required to Fulfill The Essential Functions

              • High School Diploma
              • Completion of one of the following related electronics certificate or degree programs:
                • Mechatronic Technology Program;
                • Instrumentation & Control Technology;
                • Electronics Engineering Technology;
                • -or- Attainment of the same level of knowledge from at least 2 years of directly related work experience.
              • Current IPC-610, IPC-620, and J-STD Certifications or the ability to obtain within 90 days on the job.

                Critical Skills:

                • Electronics assembly and soldering skills to assemble electronic and electro-mechanical components, assemblies, sub-assemblies, and modules by following specific assembly drawings, blueprints, schematics, and instructions.
                • Adaptability to complete various tasks as business needs change and work effectively with various employees across all functional disciplines.
                • Effective teamwork and interpersonal skills.
                • Self-motivation and ability to work with minimal supervision.

                Other Duties

                • Perform other duties as assigned.

                Special Working Conditions

                • Work is generally performed inside a manufacturing plant and on the building’s grounds, which may include exposure to fluctuations in temperature and humidity, moving mechanical parts, risk of electrical shock, chemicals, fumes or airborne particles.
                • Work shifts may vary between the hours of 5:30 AM and 11:00 PM. This is subject to change.

                Physical Requirements

                • While performing the duties of this job, the employee is required to frequently, and for extended periods of time, lift, carry, push, pull, climb, balance, stoop, kneel, crouch, crawl, reach, hear, have visual acuity, and have manual dexterity (use of fingers for fine activities) due to the nature of the complex array of equipment required to be serviced.
                • Required to lift moderately heavy to heavy objects with frequent lifting or carrying of objects weighing up to 25 pounds and occasional lifting or carrying of objects up to and over 50 pounds.
                • The employee will be required to use all personal protective equipment provided by the Company in compliance with OSHA regulations, including a lift harness, hearing protection, safety glasses, safety foot wear, rubber steel-toe boots, protective clothing, gloves, and other protective equipment as required.

                        Facilities Maintenance Tech

                        Essential Functions

                        Performs routine and non-routine tasks to ensure the buildings and grounds are accessible, safe, and attractive for employees and visitors, including the cleaning, lubrication, adjustment, maintenance, troubleshooting, and repair of mechanical, hydraulic, electrical, and pneumatic services, as well as building structures, tools, fleet vehicles, and equipment not requiring journeyman skills. Performs grounds keeping, other than contracted services, and unscheduled or emergency changes or adjustments to any of the facilities’ service systems. Performs cleaning and set-up duties for special events.

                        • Performs a daily schedule of routine and seasonal tasks to open and close the facilities for use by employees.
                        • Raises flag, guards entry, removes snow from walks, etc.
                        • Escort, aid, and oversee outside contractors.
                        • Performs janitorial duties when required.
                        • Must be available to work varying shifts, overtime, and be on 24-hour call.
                        • Must adhere to all safety requirements and procedures.

                        Knowledge & Skills That Are Required to Fulfill The Essential Functions

                        High School education and at least 5 years of related experience.

                        • Must have and maintain a valid driver’s license.

                        Critical Skills:

                        • Mechanical, pneumatic, carpentry, and HVAC maintenance, troubleshooting, and repair skills, which includes the ability to read and understand schematics.
                        • Adaptability to complete various tasks as business needs change and work effectively with various employees across all functional disciplines.
                        • Effective teamwork and interpersonal skills.
                        • Self-motivation and ability to work with minimal supervision.

                        Other Duties

                        • Perform other duties as assigned.

                        Special Working Conditions

                        • Work is generally performed inside a manufacturing plant and on the building’s grounds, which may include exposure to fluctuations in temperature and humidity, moving mechanical parts, risk of electrical shock, chemicals, fumes or airborne particles.
                        • Work shifts may vary between the hours of 5:30 AM and 11:00 PM. This is subject to change.

                        Physical Requirements

                        • While performing the duties of this job, the employee is required to frequently, and for extended periods of time, lift, carry, push, pull, climb, balance, stoop, kneel, crouch, crawl, reach, hear, have visual acuity, and have manual dexterity (use of fingers for fine activities) due to the nature of the complex array of equipment required to be serviced.
                        • Required to lift moderately heavy to heavy objects with frequent lifting or carrying of objects weighing up to 25 pounds and occasional lifting or carrying of objects up to and over 50 pounds.
                        • The employee will be required to use all personal protective equipment provided by the Company in compliance with OSHA regulations, including a lift harness, hearing protection, safety glasses, safety foot wear, rubber steel-toe boots, protective clothing, gloves, and other protective equipment as required.

                                Government Account Manager

                                Essential Functions 

                                • Responsible for gaining commitment to purchase REDCOM products and services primarily from customers in the USA and Canadian Military branches and their associated agencies, USA and Canadian Federal/State/Provincial/Local government entities, and integrators/resellers that serve these markets.
                                • The Government Account Manager (GAM) will be tasked with focusing on business opportunities valued between $25,000 and $1,000,000 to meet established revenue targets. Revenue targets are set by the Director, Government Programs and are subject to change.
                                • Proactively follow up on all identified sales opportunities in order to understand and positively influence the timing and decision process associated with those opportunities.
                                • Allocate a minimum of 30% of work time to prospect and develop new opportunities through regular customer contact based on agreed to plans with management.
                                • Proactively and regularly seek knowledge of customer plans and requirements in order to recommend appropriate REDCOM systems for the customer to consider.
                                • Assist customers with the configuration of REDCOM systems for customer specific applications to supply input for the generation of a proposal.
                                • Drives sales plan implementation, and products-services introduced by REDCOM. This includes set up and attendance at trade shows, training sessions, and conventions.

                                Knowledge (education and training):

                                • 5+ years’ experience as a sales-marketing executive within a related technical arena. Preferably, telecommunications
                                • Prior experience of supporting and/or selling to the USA military and USA federal government is highly desirable including:
                                  • Experience with the Multiple Award Schedule (MAS) Program, commonly referred to as GSA Schedules, which is the premier commercial acquisition vehicle program with the Federal Government. An understanding of the various schedules within MAS to include Government Wide Award Contracts (GWACs), and Multiple Award Contracts (MACs) that are multiple award, indefinite delivery, indefinite quantity (IDIQ) contracts.  
                                  • Knowledge of the GSA processes and an understanding of the oversight duties of the Office of Management and Budget (OMB) to include potential Clinger-Cohen Act constraints and restraints.
                                  • Experience with the Federal Business Opportunities (FedBizOpps) and Federal Procurement Data System (FPDS) websites in order to research opportunities and develop strategies for contract implementation.
                                • Demonstrated work history of consistently meeting or exceeding assigned sales quotas
                                • Computer savvy with a working knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint), SharePoint, and ERP/CRM systems.
                                • Demonstrated skills to be able to use the Internet for information searches and social networking activities.

                                Critical Skills:

                                • Must be able to initiate direct customer contact through a combination of phone, letter, email, personal visits, and approved social network interaction.
                                • Must be able to develop and make presentations by being able to clearly articulate highly technical concepts to a variety of audiences.
                                • A demonstrable personal work flow process to manage the day to day job requirements
                                • Sales call planning
                                • Being able to determine and document Buyer/Seller relationships
                                • Sales questioning skills
                                • Strong oral and written communication skills, strong presentation skills, and exceptional interpersonal skills.

                                Other duties:

                                • On a timely basis, maintain accurate information on the status of all sales opportunities through designated systems of record.
                                • Provide input to strategic sales and marketing plans formulated by REDCOM Government Business Development
                                • Provide input to the Director, Government Programs and the VP of Sales supporting the development of the order and revenue forecast
                                • Keep informed on industry news and trends, products, services, competitors, relevant information about legacy, existing, and emerging technologies, and the latest product-line developments.

                                Special working conditions:

                                • Must have the ability to travel without restriction within the United States and international. Has to be prepared to travel up to 10%.
                                • On occasion, support trade shows, which involve some manual labor to set up, tear down, and staff the booth.

                                      Software Engineer (C++)

                                      We are looking to add an experienced developer to our Sigma Core software team. You’ll be a major contributor to the development of current and future Unified Communications solutions at REDCOM. You will collaborate with other members of our engineering team to design and deliver secure and reliable voice, video and chat applications.

                                      Skills and Requirements:

                                      • Fluent in C and C++.
                                      • Experience working in FreeBSD, Linux or other Unix environments
                                      • Demonstrated experience building software applications using industry standard practices and design methodologies.
                                      • BS or higher in Software Engineering, Computer Engineering, Computer Science or equivalent.

                                      Additional Desired Qualifications:

                                      Practical experience with one or more of the following

                                      • VoIP – SIP, XMPP, or other computer telephony and chat protocols
                                      • Voice, audio and video codecs
                                      • TCP/IP and networking technologies and protocols
                                      • Security and encryption
                                      • Lua programming

                                        Government Technology Integration Specialist

                                        • Responsible for validation and integration of various solutions, including system software and applications on various hardware platforms. Various telecom technologies utilized, including but not limited to VoIP, Digital Interfaces, and complex protocols.
                                        • Interface with customers and/or third party equipment vendors to coordinate systems integration efforts.
                                        • Plan, Setup, and Execute on plans for Tradeshows and Customer Product Demonstrations
                                          • This includes preparing, presenting, and fielding questions from small and large audiences
                                        • Maintain knowledge of all current release content and product functionality
                                        • Review customer initiated inquiries (Email and Request for Information) and create responses, to include technical specifications and network drawings
                                        • Follow-up with contacts made at tradeshows via phone, email, travel, etc.

                                        Knowledge & Skills required to fulfill the essential functions

                                        Knowledge (education and training):

                                        • Strong working knowledge of one (preferably more) of the following; Dept of Defense or First Responder secure communications in tactical or deployed environments.
                                        • Working knowledge of radio interface technologies.
                                        • Strong knowledge in a variety of network protocols and technologies (listed under Critical Skills) attained through the following:
                                          • Associate’s Degree or higher in Information Technology, Computer Science, Software Programming/Engineering, Networking & System Administration, Web & Mobile Computing, Systems/Electrical/Electronics Engineering, or closely related degree
                                          • Or attainment of the same level of advanced knowledge through a combination of intellectual instruction (e.g., Industry recognized IT or telecom-related certification OR related university or military program of study) and at least 4 years of directly related work experience.

                                        Critical Skills:

                                        • IP/SIP routing and network security (preference is for AS-SIP)
                                        • Radio Technologies (First Responder and Military)
                                        • Network protocol analysis tools, such as Wireshark
                                        • Hypervisor experience, such as VMware
                                        • Linux and Windows OS
                                        • Understanding of Web development and scripting languages
                                        • Legacy Telephony Experience a plus
                                        • Ability to apply the aforementioned network protocols and technology experience in the performance of system/network setup and product demonstrations.
                                        • The ability to learn technical material timely in response to customer evolving products and customer requirements.

                                        Other Duties

                                        • Define new feature development requirements.
                                        • Assist other departments (Customer Service, Sales, Manufacturing, etc.) in product utilization, including configuration of system parameters, installation, or troubleshooting.

                                        Special Working Conditions

                                        • Travel required (typically no more than 25%).
                                        • May require extended work hours to meet project or customer requirements. For example, there are times when a customer may have an urgent need and we will work to help them in any way we can.
                                        • Prior DoD security clearance, and ability to have it reactivated is a plus.

                                        Physical Requirements

                                        • Must be able to travel alone.
                                        • Customer sites vary and require working in a variety of environmental and building conditions (inside and outside) that require the ability to independently and repeatedly kneel, reach, push, pull, and/or crouch to setup and maintain equipment.
                                        • Must be able to lift up to 75 lbs. without assistance on an occasional basis.

                                          Software Engineer (Android/iOS)

                                            We are looking to add a mobile application developer to our Sigma Client software team. You’ll be a major contributor to the development of current and future Unified Communications solutions at REDCOM. You will collaborate with other members of our engineering team to design and deliver secure and reliable voice, video and chat applications.

                                            Skills and Requirements:

                                            • Experience developing native mobile applications for iOS or Android using Swift, Objective C or Java.
                                            • Working knowledge of associated development environments (XCode or Android Studio)
                                            • Knowledge of commonly used concepts, practices and procedures within the software development field
                                            • BS or higher in Software Engineering, Computer Engineering, Computer Science, Web & Mobile Computing or equivalent

                                            Additional Desired Qualifications:

                                            Practical experience with one or more of the following would be a plus:

                                            • VoIP – SIP, XMPP, or other computer telephony and chat protocols
                                            • TCP/IP and networking technologies and protocols
                                            • Security and encryption
                                            • Windows application development
                                            • C/C++ programming

                                                Digital Marketing & Communications Intern

                                                  We’re looking for a digital marketing & communications intern to join our team for both the Fall/Winter and Winter/Spring.

                                                  Our company has amazing people, a fabulous reputation in our markets, an exceptional track record, and a drive to re-energize our brand. That means lots of marketing projects on deck — big and small — where you can make a difference.

                                                  This position is for current juniors or seniors studying marketing, communications, public relations, or a related field at an area college. It is a paid internship with flexible start and end dates depending on your program. Full time preferred, but if you are exceptional, we can be flexible.

                                                      All qualified applicants will receive consideration for employment without regard to race, religion, color, ancestry, sex, sexual orientation, age, gender identity, national origin, disability, marital status, medical condition, or veteran status.